Customer Experience (CX) AI: Refining Strategies in Near-Real Time with HVHI
We have all been there. Trapped in a digital loop, desperately typing "speak to a human" into a chatbot that can only respond with, "I'm sorry, I don't understand that." This is the broken promise of Customer Experience (CX) AI. It’s the sound of a billion-dollar investment in "digital transformation" failing in the most critical, customer-facing moment.

The problem is not the AI itself. The problem ...
